Returns
RETURN AND EXCHANGE POLICY
RETURNS
For Returns, please contact hello@alkcollection.com indicating your order number and to request a Return Authorisation Form.
We shall not accept any returns without a Return Authorisation.
A return must be requested within 14 days of purchase.
Items must be unworn, unaltered, unwashed, and kept in their original packaging. All tags and hygienic seals must be attached as purchased. Please note make up marks or any marks will be considered as worn items. We reserve the right to refuse returns on items that do not match our return conditions mentioned.
We recommend using a courier or Australia Post, with tracking services to stay updated with the shipment information. We are not responsible for customer returns that are damaged or lost in transit.
Original Shipping costs are non-refundable.
Return shipping costs are the responsibility of the customer unless the item is faulty.
Once we have received your returned items, and the return condition requirements are met, please allow 5-10 business days for the refunded amount to return to your card.
EXCHANGES
If you would like to exchange an item for a different size or style, please contact hello@alkcollection.com indicating your order number in order to provide you with the details required.
Once we receive your return, we will process a refund for the cost of the returned item excluding the original shipping costs. Original Shipping costs are non-refundable.
Items must be unworn, unaltered, unwashed, and kept in their original packaging. All tags and hygienic seals must be attached as purchased to avail for the refund. Please note make up marks or any marks will be considered as worn items. We reserve the right to refuse returns on items that do not match our return conditions mentioned.